... in this study is analyzed based on the perspective of service-dominant logic or the service ecosystem. Design/methodology/approach Primary data collection was carried out using a questionnaire through an online survey. All indicators are measured using a seven-point Likert scale. The exploratory factor...

...Claudio Baccarani; Fabio Cassia Purpose The purpose of this paper is to understand how the resource integration processes that occur within service ecosystems affect both the well-being of the entire ecosystem and the well-being of specific focal actors (i.e. customers) in the ecosystem...

...Maria Cristina Longo; Sonia Caterina Giaccone Purpose The purpose of this paper is to discuss the topic of agency problems in service ecosystem for innovation. It specifically explores the corporate policies aimed at encouraging collaboration, so as to prevent opportunistic behaviors within...

...Montserrat Díaz-Méndez; Michael Saren; Evert Gummesson Purpose From a service ecosystem perspective, the purpose of this paper is to examine students’ evaluation surveys as a tool used by most higher education (HE) institutions worldwide to measure teaching quality with consequences for tenure...

...Rocco Palumbo; Silvia Cosimato; Aurelio Tommasetti Purpose Service ecosystems are gaining credence among management scholars. However, there is still little agreement about the distinguishing attributes of service ecosystems in both the public and the private sectors. The purpose of this paper...