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Keywords: Service environment
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2017) 29 (4): 546–563.
Published: 12 June 2017
..., familiarity with the service environment and cognitive approaches, this study recommends the examination of the profile of visitors to the service setting to allow them to find their way more effectively. Service organizations that invest in wayfinding can make people satisfied if there is no (or limited...
