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Keywords: Service quality improvement
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2026) 38 (1): 153–174.
Published: 29 May 2025
... Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only BRT Public transportation quality Service quality improvement User participation Twitter Information co-production The Bus Rapid Transit (BRT) is one of the public passenger transportation solutions adopted...
Journal Articles
Journal:
The TQM Journal
The TQM Journal (2023) 35 (3): 630–653.
Published: 15 March 2022
.... From the comprehensive literature review outlined above, the following research gaps were identified: Healthcare Sustainable Lean Six Sigma Best-worst-method Critical success factors Service quality improvement The adaptation of “green disposal techniques for healthcare waste and reuse...
Journal Articles
Journal:
The TQM Journal
The TQM Journal (2022) 34 (3): 448–475.
Published: 06 July 2021
... of VOC in PT and little knowledge of service QI tools and practices in this sector. Voice of the customers Service quality improvement Public transport Kano model Quality improvement Public transport (PT) plays a crucial role in everyday life, whether people live in a city or in rural...
