... with antifragility have been dealt with in literature such as resilience or agility, antifragility is hitherto underexplored. This article is among the first ones to explore factors fostering antifragility in service SMEs. Innovation Management strategy Small to medium-sized enterprises It is precious...

...Maria Vincenza Ciasullo; Orlando Troisi Purpose The purpose of this paper is to study how a small to medium‐size enterprise (SME) in Campania (Italy) integrated sustainability into its corporate strategy, and how its sustainable corporate strategies reflect on intangible assets. Design...

...Prabhakar Kaushik; Dinesh Khanduja; Kapil Mittal; Pawan Jaglan Purpose Six Sigma within small and medium‐sized enterprises (SMEs) is rapidly emerging as the new wave of change in Six Sigma. The purpose of this paper is to review the implications of applying Six Sigma methodology over the SMEs...

...). Many quality and productivity improvement techniques are generally not finding a place in SMEs (small‐ and medium‐sized enterprises) due to lack of knowledge and resources to implement the same (Desai, 2008). The proportion of quality costs are vital for balancing the quality cost...

...Changiz Valmohammadi Purpose The purpose of this study is to provide reliable and valid constructs of total quality management (TQM) and a measurement instrument in the context of Iranian manufacturing small to medium‐ sized enterprises (SMEs) and to examine the effects of these seven TQM criteria...

...Maneesh Kumar; Jiju Antony; Alex Douglas Purpose The purpose of this paper is to identify the quality initiatives implemented in UK manufacturing small and medium‐sized enterprises (SMEs) and to perform a comparative analysis of quality management practices within Six Sigma firms against the non...

... can be contacted at: meshah@eng.usm.my © Emerald Group Publishing Limited 2009 Medical equipment Quality standards Quality management Small to medium‐sized enterprises Risk management Malaysia Malaysia's life sciences industry encompasses of three major sectors, namely...

...Joanne Meehan; Lindsey Muir Purpose This paper aims to present the results of a study of supply chain management (SCM) practice in small‐ to medium‐sized enterprises (SMEs) in Merseyside, UK. Design/methodology/approach A questionnaire is used to identify the perceived benefits, barriers...

...Ali Bayati; Allahvirdi Taghavi Purpose Small to medium‐sized enterprises (SMEs) constitute 90 percent of all enterprises in Iran. Thus they have an important role in the development of the country. SMEs need to utilise management systems, especially quality systems such as the ISO 9000 series...

...W.G. Lewis; K.F. Pun; T.R.M. Lalla Purpose This paper empirically determines the extent to which the criteria of total quality management (TQM) are achieved in ISO 9001 certified small‐ and medium‐sized enterprises (SMEs) in Trinidad and Tobago (T&T). These criteria represent the attributes...

... is on benchmarking, intended as “a continuous search for and application of more evolved methodologies in order to achieve greater competitive results” (Watson, 1993) and thus able to support qualitative growth and improvement (Fuller, 2000). Benchmarking Small to medium‐sized enterprises Organizational...

... continual improvement. The paper offers a model for the management of an ISO 9000 system within a SME, and documents the many lessons learned from the study. © Emerald Group Publishing Limited 2004 Small to medium‐sized enterprises Continuous improvement Organizations Learning...

...Christopher Seow; Godecke Wessel; Peter Burcher Quality programmes Small to medium-sized enterprises Quality management Total quality management Targeting an α-risk of 50 per cent, a β-risk of 20 per cent, and a granularity at 10 per cent the “one proportion test” suggests a sample size...

... to the study, and through observations. © MCB UP Limited 2000 TQM Small to medium‐sized enterprises Implementation TQM implementation has been an important aspect for improving organisational efficiency. Large businesses such as IBM, Rank Xerox, British Airways are in the “premier...

... enterprises TQM In the UK, small to medium‐sized enterprises (SMEs) account for approximately 99.8 per cent of the total UK business population[ 1 ] and support approximately 67.2 per cent of total UK employment[ 2 ]. Therefore their critical role in the UK economy cannot be underplayed. Owing...

... Commitment Implementation Manufacturing industry Small to medium‐sized enterprises Success TQM Total Quality Management is rapidly becoming the business philosophy of the 1990s. TQM teaches that the customer is the most important factor in any organization. It suggests that a company needs...