...Andrei Bonamigo; Keith Heringer dos Santos; Cauanne Ulguim; Julia Calderaro; Steffan Macali Werner; José Carlos de Sá Purpose Recognise the impacts of L4.0 in the value co-creation in a Business-to-Business interaction. Design/methodology/approach A Systematic Literature Review was conducted...

... interplay among structures (e.g. DART), actions (i.e. task support) and structures (i.e. service climate) within e-commerce platforms. Customer role readiness Service climate Task support Governance well-Being Customer learning Value co-creation Vietnam National University Ho Chi Minh City...

... servitization Product service system Quality relationship Relational asymmetry Transparency Value co-creation Servitization, which refers to adding services to products to enhance value, has gained significant attention in scholarly and practical contexts (Vandermerwe and Rada, 1988 ; Corrêa, 2018...

... and controlling health-care costs. This paper aims to examine the effect of task shifting to nurses and discuss its usefulness from the perspective of health-care value co-creation. Design/methodology/approach This paper analyzes task shifting to nurses in acute care hospitals in Japan as a solution...

... for and within the system. In the context of the U–I relationship, the innovation perspective can highlight the need to develop strategies that elicit new formulas of value co-creation, which then facilitate innovation as a result of actor collaboration. Design/methodology/approach A total of 45 public...

...Gabriella Scarlett; Ricky Reksoprawiro; Novi Amelia; Alexander Joseph Ibnu Wibowo Purpose This study aims to examine the influence of institutions and technology on value co-creation outcomes. These outcomes include strategic benefits, value-in-context and novel operant resources. The problem...

... to be largely unaware of the importance of UGC and web-based communication with customers to improve their digital business strategy. Tailored management approaches are needed to realize the full potential of hotels' online content responsiveness for the purpose of value co-creation and service co-production...

.... Value co-creation Extra-role behaviours Student-university identification University image Nowadays, in Europe, some economic and social trends in educational environment, such as globalisation, increasing budgetary constraints and greater mobility of the students, have increased the pressure...

...Andrea Moretta Tartaglione; Ylenia Cavacece; Fabio Cassia; Giuseppe Russo Purpose Nowadays, international healthcare agendas are focused on patient centeredness. Policies are aimed at improving patient’s satisfaction by enhancing patient empowerment and value co-creation. However, a comprehensive...

...Cristina Simone; Antonio La Sala; Marta Maria Montella Purpose The purpose of this paper is to examine peer production (P2P) conceived as an ecosystem for value co-creation. First, this paper provides information on the specific P2P method for value co-creation, which is based on distributed...