The purpose of this summary is to review the question: What have we learned about the impact of technology in hospitality operations?
The summary considers the contribution made by each theme issue article to an overall understanding of the impact of technology – past, present and future – on human resource practices and in terms of monitoring guest satisfaction in hospitality operations.
The summary cites examples of technological innovation and discusses the implications of biometric authentication for hospitality operations, organization, and management.
The paper summarizes the types of change that are being driven by developments in technology and comments on the operational implications.
The paper interlinks with the editorial and provides a concise review of the range of innovations that are continuing as a direct result of advances in technology.
