Issues

Special Issue: How has the use of technology in the US hospitality industry affected human resource practices and guest satisfaction levels in the industry. Guest Editors: Robin B. DiPietro, Youcheng Raymond Wang

Editorial

Introduction

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How has the use of technology in the US hospitality industry affected human resource practices and guest satisfaction levels in the industry?

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About the Theme Editors

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Restaurants and technology – past, present and future: a practitioner's viewpoint

Doug Doran
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Key issues for ICT applications: impacts and implications for hospitality operations

Robin B. DiPietro; Youcheng (Raymond) Wang
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Have human resource information systems evolved into internal e‐commerce?

Amir Shani; Dana V. Tesone
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Weighing the option of biometrics in the hospitality industry

Kelly Warren
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Summary: What have we learned about the impact of technology in hospitality operations?

Robin B. DiPietro; Youcheng (Raymond) Wang
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An HR perspective: the global hunt for talent in the digital age

Duncan R. Dickson; Khaldoon Nusair
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Hospitality technology: a review and reflection

Christopher Muller
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Enterprise resource planning systems: revolutionizing lodging human resources management

Leonard A. Jackson
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Towards a functional model of website evaluation: a case study of casual dining restaurants

Amy Gregory; Youcheng (Raymond) Wang; Robin B. DiPietro
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Note from the publisher

Measuring the impact of research

Rebecca Marsh
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