This paper aims to analyse key challenges Canadian hotels are facing, and to suggest innovative steps to make hotel operations in Canada more successful.
The foundation for this paper was laid during a well attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. The subject of hotel operations is discussed in the context of the theme for the 2012 Canadian WHATT roundtable and the strategic question: “What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?”
The paper provides valuable information on hotel management and operations, and outlines innovative solutions to key challenges Canadian hotels are facing.
The paper highlights effective approaches to managing hotel operations. The authors propose segment‐specific, tailor‐made training sessions for the diverse workforce of today.
The paper draws on the authors' experience and observations to explain how hoteliers can implement innovative change that enables them to achieve greater operational success. As the team of authors represents both academia and the industry, including a former general manager of the largest hotel in Canada, this paper will be of immense value to students, educators, and researchers, as well as industry leaders.
