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Journal Articles

US and Chinese perceptions of simulated US courtesy

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Jing Li, Bonnie Canziani, Yuchin Hsieh
Journal: Worldwide Hospitality and Tourism Themes
Worldwide Hospitality and Tourism Themes (2016) 8 (1): 29–40.
https://doi.org/10.1108/WHATT-10-2015-0035
Published: 08 February 2016
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Journal Articles

A model for managing service encounters for neo-luxury consumers

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Bonnie Canziani, Kittichai Watchravesringkan, Jennifer Yurchisin
Journal: Worldwide Hospitality and Tourism Themes
Worldwide Hospitality and Tourism Themes (2016) 8 (1): 41–52.
https://doi.org/10.1108/WHATT-10-2015-0036
Published: 08 February 2016
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