..., the development of digitalization, smart villages and communication technologies in the context of the regions of the Baltic States. This work is undertaken for the first time and given that it has not been a research focus in the past. Given this, the articles published in this theme issue can be considered...

... occurring due to the result of negative actions. R. Lakshmi can be contacted at: rtulip@rediffmail.com © Emerald Group Publishing Limited 2010 Self‐service Communication technologies Customer satisfaction Tourism Religion India Tirupati Tirumala Balaji Devasthanam Tirumala...

...@iimtobu.ac.in © Emerald Group Publishing Limited 2010 Tourism Religion Customer satisfaction Communication technologies Commercial services India Akshardham Temple Temple in New Delhi devoted to Lord Swaminarayana, showcasing Indian culture, grandeur and bliss. Bhajan‐Kirtan...

... management Competitive strategy Communication technologies Marketing strategy This theme issue analysed the competitiveness of tourism destinations through the use of different tools and methodologies. The articles selected explored the theme from different angles, from strategically planning...

... Gregory can be contacted at: agregory@knights.ucf.edu © Emerald Group Publishing Limited 2010 Communication technologies Hospitality services Tourism Internet marketing Catering industry With internet usage in general on the rise, the hospitality industry, including the restaurant...

... Communication technologies Human resource management Global competition has forced companies such as those operating in the lodging segment of the hospitality industry to seek new and revolutionary solutions that will enable them to gain advantages and continue to offer products and services to consumers...

... systems available to the restaurant world. Some of the most intriguing are: Doug Doran can be contacted at: doug.doran@macaronigrill.com © Emerald Group Publishing Limited 2010 Catering industry Communication technologies Innovation I began my career in the restaurant industry...

... hypotheses for future research regarding information and communications technology (ICT) applications in the lodging industry. Findings The research finds that technology will continue to impact guest service and customer relationship management in the lodging industry, and that companies vary...

... Information systems Communication technologies Electronic commerce Human resources (HR) have been a well‐established function in organizations for decades, although it was given different titles (e.g. manpower, personnel administration). Traditionally, the HR department manages the administrative...

... Communication technologies Innovation, Organizational change This theme issue has explored the impact of technology in the hospitality industry. The articles that we have combined have explored the past of technology and how hospitality operations in general put off implementing technological changes...

... Job applications Communication technologies Information systems Over the past two decades, the hospitality recruiting process has grown in complexity putting tremendous pressure on human resource (HR) practitioners to find innovative ways to handle the recruiting function. Traditionally...