... Human resource development Talent retention Food and beverage industry Restaurant managers Airline cabin crew In the service industry, the service quality delivered by service personnel is of the utmost importance and the food and beverage scene in Malaysia has seen tremendous growth over...

... pace with change. Design/methodology/approach The paper uses an interview format to reveal personal insights on the challenges, benefits and outcomes of human resource development by action learning. Findings The paper concludes that customized learning provides the best way of facilitating...

..., Sandals Royal Caribbean, Montego Bay and Howard Spittle, General Manager, Beaches Boscobel, Jamaica. Workplace learning Action learning Leadership development Human resource development Tourism © Emerald Group Publishing Limited 2011 Richard Teare can be contacted at: richard...

...THEME EDITORS: Phillip Brown; Samer Hassan; Shelly‐Ann Whitely‐Clarke; Richard Teare; Phillip Brown; Samer Hassan; Richard Teare Purpose This paper aims to outline the role of Sandals Corporate University (SCU) and the contribution of action learning to human resource development. Design...

... resort company. Design/methodology/approach The paper profiles the company's growth and approach to human resource development. Findings The paper concludes that an active, practical learning method is the most suitable development process to enable personal, professional and organizational...

... The paper explains the principles on which GULL's action learning system are based and outlines a typical starting point for work‐based learning. Findings The paper concludes by identifying the role of systemized action learning in support of the agenda for human resource development at Sandals Resorts...