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Keywords: Language
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Journal Articles
Services management and the growing number of Asian travellers – what needs re-thinking?
Available to Purchase
Worldwide Hospitality and Tourism Themes (2016) 8 (1): 4–11.
Published: 08 February 2016
... forward, with implications for both academics and practitioners. Leonardo (Don) A.N. Dioko can be contacted at: don@ift.edu.mo © Emerald Group Publishing Limited 2016 Tourism Culture Hospitality management Language Asian travel Services management During the summer of 2015...
Journal Articles
Conceptualising the impact of culture and language upon hospitality service management
Available to Purchase
Worldwide Hospitality and Tourism Themes (2016) 8 (1): 12–28.
Published: 08 February 2016
...Prof Leonardo (Don) A.N. Dioko; Saloomeh Tabari; Jonathan A.J. Wilson; Hadyn Ingram Purpose – The purpose of this paper is to explore the nature and definitions of culture and its relationship to language and cultural sensitivity in hospitality management services. Design/methodology/approach...
