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Keywords: Services management
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Journal Articles
Worldwide Hospitality and Tourism Themes (2016) 8 (1): 97–104.
Published: 08 February 2016
...Prof Leonardo (Don) A.N. Dioko; Leonardo (Don) A.N. Dioko Purpose – The purpose of this paper is to draw upon the various articles in this theme issue and identify the key services management principles that merit re-thinking in the face of the growing and enduring trend of Asian travellers...
Journal Articles
Worldwide Hospitality and Tourism Themes (2016) 8 (1): 4–11.
Published: 08 February 2016
...Prof Leonardo (Don) A.N. Dioko; Leonardo (Don) A.N. Dioko Purpose – This paper aims to explore the rationale for the theme issue question “Services management and the growing number of Asian travellers – what needs re-thinking?” and profile the theme issue. Design/methodology/approach...
