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Keywords: Social class
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Journal Articles
A model for managing service encounters for neo-luxury consumers
Available to Purchase
Worldwide Hospitality and Tourism Themes (2016) 8 (1): 41–52.
Published: 08 February 2016
...Prof Leonardo (Don) A.N. Dioko; Bonnie Canziani; Kittichai Watchravesringkan; Jennifer Yurchisin Purpose – This paper aims to explore a theoretical relationship among perceptions of consumer social class, the perceived legitimacy of customer requests for service and the delivery of intangible...
