...Ivo Novitaningtyas; Widya Paramita Purpose This study aims to examine how perceived authenticity formed through social media induces emotional satisfaction and promotes tourists’ pro-environmental behavior through environmental self-efficacy. The study also assesses the moderating role...

...Ahmed Mostafa Abdelwaged Elayat; Reem Mohamed Elalfy Purpose This study aims to provide empirical evidence to verify the dimensional structure of artificial intelligence (AI) Chatbot quality and examine the impact of these dimensions on consumer satisfaction and brand advocacy among Gen Z...

...Faizan Ali; Kisang Ryu Purpose – This study aims to examine student’s foodservice experience and its effect on satisfaction, dining frequency and expenditures. Design/methodology/approach – A total of 674 samples collected at a large Malaysian private university were used for data analysis...