Skip to Main Content
Sotaro Katsumata
Close
Save search
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Service recovery through anthropomorphic chatbots: a consumer face concern perspective

Available to Purchase
Wen Hai, Sotaro Katsumata
Journal: Asia Pacific Journal of Marketing and Logistics
Asia Pacific Journal of Marketing and Logistics 1–20.
https://doi.org/10.1108/APJML-06-2025-1270
Published: 30 December 2025
View article titled, Service recovery through anthropomorphic chatbots: a consumer face concern perspective
Open the PDF for Service recovery through anthropomorphic chatbots: a consumer face concern perspective in another window
Add to Citation Manager for Service recovery through anthropomorphic chatbots: a consumer face concern perspective
Journal Articles

Exploring the nexus of board gender diversity in corporate philanthropy moderated by buyer and supplier centrality: the evidence from Japan

Available to Purchase
Shanping Hu, Sotaro Katsumata, Xi Li, Huijing Gao
Journal: Asia Pacific Journal of Marketing and Logistics
Asia Pacific Journal of Marketing and Logistics (2026) 38 (4): 897–915.
https://doi.org/10.1108/APJML-12-2024-1946
Published: 25 July 2025
View article titled, Exploring the nexus of board gender diversity in corporate philanthropy moderated by buyer and supplier centrality: the evidence from Japan
Open the PDF for Exploring the nexus of board gender diversity in corporate philanthropy moderated by buyer and supplier centrality: the evidence from Japan in another window
Add to Citation Manager for Exploring the nexus of board gender diversity in corporate philanthropy moderated by buyer and supplier centrality: the evidence from Japan
Journal Articles

The impact of customer orientation on the quantity and quality of user-generated content: A multi-country case study of mobile applications

Available to Purchase
Bosul Yoo, Sotaro Katsumata, Takeyasu Ichikohji
Journal: Asia Pacific Journal of Marketing and Logistics
Asia Pacific Journal of Marketing and Logistics (2019) 31 (2): 516–540.
https://doi.org/10.1108/APJML-03-2018-0118
Published: 28 February 2019
View article titled, The impact of customer orientation on the quantity and quality of user-generated content: A multi-country case study of mobile applications
Open the PDF for The impact of customer orientation on the quantity and quality of user-generated content: A multi-country case study of mobile applications in another window
Add to Citation Manager for The impact of customer orientation on the quantity and quality of user-generated content: A multi-country case study of mobile applications
Journal Articles

The reciprocal effects of country-of-origin on product evaluation: An empirical examination of four countries

Available to Purchase
Sotaro Katsumata, Junyi Song
Journal: Asia Pacific Journal of Marketing and Logistics
Asia Pacific Journal of Marketing and Logistics (2016) 28 (1): 92–106.
https://doi.org/10.1108/APJML-04-2015-0059
Published: 11 January 2016
View article titled, The reciprocal effects of country-of-origin on product evaluation: An empirical examination of four countries
Open the PDF for The reciprocal effects of country-of-origin on product evaluation: An empirical examination of four countries in another window
Add to Citation Manager for The reciprocal effects of country-of-origin on product evaluation: An empirical examination of four countries
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal