... model using data from a survey of 210 firms in China. Findings Empirical findings show that market uncertainty encourages entrepreneurship, which is an impetus for sustainability management. Economic and environmental responsibility positively affects balanced scorecard, but social responsibility...

... decision making. Design/methodology/approach Reviewing the literatures about the balanced scorecard and interviewing the executives obtains the perspectives and criteria to construct the hierarchy for selecting the key capabilities of TV‐shopping companies. Selecting perspectives and criteria...

... of this paper is to suggest a method to evaluate the performance of one such process supply chain, namely the petroleum industry supply chain. Design/methodology/approach The paper uses a combination of analytical hierarchy process (AHP) and balanced scorecard (BSC) for evaluating performance...