...Jung-Hua Chang; Shan-Huei Wang; Hsi-Chan Weng Purpose This study investigated the negative effects of perceived inconsistency in corporate sustainability claims (sustainability schema inconsistency) on consumers. The moderating roles of brand signals and online reviews and psychological mechanisms...

.... Social implications Enhancing the credibility of online reviews contributes to maintaining reliance and transparency in online transactions and strengthens consumer trust in e-commerce. Originality/value This study introduces a novel, trait-based trustworthiness evaluation model that integrates...

...Keeyeon Park; Hye-Jin Kim; Jong Min Kim Purpose The purpose of this study is to examine how the usage of mobile devices influences text-posting behavior in the online review-generation process. This study attempts to improve the understanding of the negative impacts of mobile channels...

...., 2011 ; Liu et al., 2020). Therefore, this study used this taxonomy to assess the image of tourist destinations. Macau – Zhuhai metropolis Destination image Online reviews Tourist-generated content (TGC) Text mining Regional integration Macau, as the Les Vegas of the East...

...Xiaofei Li; Baolong Ma; Hongrui Chu Purpose The value of online reviews has been well documented by academics and practitioners. However, to maximise the benefits of consumer reviews, online sellers must avoid the negative consequences associated with customer feedback, such as reputation loss...

... or reinforce positive images on the Internet. However, due to the nature of TGC, analysing such data involves several challenges. First, online reviews are primarily qualitative, which makes it hard to quantify the data and convert it into knowledge. Second, the amount of data is usually extremely large...

... on the seller’s price decisions and profit. Design/methodology/approach The authors consider an online seller in a two-stage setting. Prior to Stage 1, the profit-maximizing seller sets the price and decides whether to offer a monetary reward secretly to motivate online reviews. Then, a continuum of buyers...