...Jung-Hua Chang; Shan-Huei Wang; Hsi-Chan Weng Purpose This study investigated the negative effects of perceived inconsistency in corporate sustainability claims (sustainability schema inconsistency) on consumers. The moderating roles of brand signals and online reviews and psychological mechanisms...

.... Social implications Enhancing the credibility of online reviews contributes to maintaining reliance and transparency in online transactions and strengthens consumer trust in e-commerce. Originality/value This study introduces a novel, trait-based trustworthiness evaluation model that integrates...

...Keeyeon Park; Hye-Jin Kim; Jong Min Kim Purpose The purpose of this study is to examine how the usage of mobile devices influences text-posting behavior in the online review-generation process. This study attempts to improve the understanding of the negative impacts of mobile channels...

... on the (in)consistency between the DI promoted by the PLAN and the actual DI perceived by the tourists, this research employed a text-mining approach to track the changes over tourists' posted travel-related online reviews. This is based on the general consensus that, achieving the consistency between projected DI...

...Xiaofei Li; Baolong Ma; Hongrui Chu Purpose The value of online reviews has been well documented by academics and practitioners. However, to maximise the benefits of consumer reviews, online sellers must avoid the negative consequences associated with customer feedback, such as reputation loss...

... allowing them to decide whether it is necessary to counter unfavourable images or reinforce positive images on the Internet. However, due to the nature of TGC, analysing such data involves several challenges. First, online reviews are primarily qualitative, which makes it hard to quantify the data...

... on the seller’s price decisions and profit. Design/methodology/approach The authors consider an online seller in a two-stage setting. Prior to Stage 1, the profit-maximizing seller sets the price and decides whether to offer a monetary reward secretly to motivate online reviews. Then, a continuum of buyers...