...Arpita Khare; Gaurav Awasthi; Rishi P. Shukla Purpose Increased competition among different retail formats has led mall managers to focus on mall promotional activities to attract shoppers to malls. The purpose of this paper is to understand Indian mall retailers views on mall events and its role...

.... Design/methodology/approach The proposed conceptual model is well grounded in the extensive literature from e-tailing as well as retailing domain and to assess the plausibility of the model. Total 246 female online apparel shoppers were surveyed from an Indian university and the data were analyzed using...

...Ali Ihtiyar Purpose The purpose of this paper is to better understand the impact of intercultural communication and personality on customer satisfaction and loyalty in grocery retailing. In this endeavour, this study illustrates the unique context of intercultural communication to highlight...

..., and such satisfaction affects future patronage likelihood. Originality/value – A different research methodology is used to study retail price negotiation. Instead of only using student subjects to understand how consumers negotiate price in a hypothetical setting, the current study collected data from actual...

...Lay Peng Tan; Jack Cadeaux Purpose The purpose of this study is to examine the entry probability and performance of private labels at an organic food retailer. For a growing sector with unique market structure and category characteristics, it examines how competitive factors affect...

...Wantao Yu; Ramakrishnan Ramanathan Purpose The purpose of this paper is to investigate how to manage business relationships in retail operations. In particular, this study examines the links between business relationships with principal stakeholders, operations strategy, and performance. Design...

...Arpita Mukherjee; Divya Satija; Tanu M. Goyal; Murali K. Mantrala; Shaoming Zou Purpose The purpose of this paper is to assess Indian consumers' brand consciousness by examining their brand knowledge, purchase behaviour and perceptions of foreign brands. It provides key inputs for global retailers...

...Brenda Sternquist; Lu Wang Purpose Retailers act as assemblers of merchandise, selecting goods from among a wide range of available products in order to enhance customer value and loyalty. The purpose of this paper is to investigate the Chinese retail buying system, focusing on the buying...

...Kåre Skallerud; Kjell Grønhaug Purpose The purpose of this paper is to investigate Chinese food retailers' positioning strategies. Specifically, retail segments and critical factors related to the nature of the food supplier relationships that may be influenced by the positioning strategies...

...Leela Rani; Sanal Kumar Velayudhan Purpose – This study aims to examine empirically how consumers' attitude towards retail stores gets affected by situational, consumer, store and product characteristic variables when they face out‐of‐stock situations. Design/methodology/approach – Survey method...

...Cheol Park In the discount store area, foreign large retailers such as Wal‐mart, Carrefour, and Costco fight hard with domestic retailers in Korea. The Korean customer is a judge in the centre of such a difficult fight. Therefore, foreign retailers who are willing to win the game should pay...

...James Poon Teng Fatt Suggests that there are great opportunities for retailers in the mass rail transit (MRT) malls in Singapore due to their strategic location by bus and train station. States that maximum competitive advantage will be gained only if retailers understand consumer’s perception...