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Keywords: WOM
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Journal Articles
Journal Articles
Asia Pacific Journal of Marketing and Logistics (2022) 34 (3): 488–505.
Published: 18 June 2021
... the positive impacts of Korean consumers' motivations (intrinsic and extrinsic) and service environment on their word-of-mouth (WOM) intention to spread information about a store offering Zero-Contact Marketing service and the store revisit intention. In addition, consumers' attitude toward Zero-Contact...

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