Access for all: the role of inclusive hospitality in shaping consumer service experiences

Hospitality as a term is the welcoming nature that revolves around guests or visitors and even strangers. This means making one feel comfortable as well as valued in that space. It is more than just providing access to the space; it is more about curating the space to support the needs of the individual. On a personal level, this may feel like an unnecessary step; however, in the business world, it can make all the difference. While this applies to all business industries, it is at the core of the hospitality industry. Within this context, going above and beyond is...