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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09596119710164641. When citing the article, please cite: Joel D. Wisner, William J. Corney, (1997), “An empirical study of customer comment card quality and design characteristics”, International Journal of Contemporary Hospitality Management, Vol. 9 Iss 3 pp. 110 - 115.
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1999
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