...Ayodeji Oluwaseun Ogunleke; Lloyd James Segun Baiyegunhi Purpose This study aims to examine how deviations from an ideal (prototype) local rice consumer profile influence consumer satisfaction and loyalty in South-West Nigeria. Specifically, it investigates how misalignment in health consciousness...

...Ana Gonzales-Gutierrez; Aldo Alvarez-Risco; Iván Orrego-Ormeño Purpose This study aims to evaluate the effect of sensory marketing and service quality on satisfaction, loyalty and repurchase intentions in this context. Design/methodology/approach The study used a correlational, non...

... for money, satisfaction and ultimately, customer behavioral intentions. Design/methodology/approach Questionnaire data from 284 OFD customers in Nakhon Ratchasima, Thailand, were analyzed. Exploratory factor analysis identified key service quality dimensions. Confirmatory factor analysis and structural...

..., was conducted. Partial least squares structural equation modeling (PLS-SEM) was used to analyze relationships between foodstagramming, sustainability attitudes, food consumption behaviors, satisfaction and revisit intentions. Findings The results reveal that foodstagramming activates both positive...

...Adekunle Oke; Alfred Chinta; Thuy Kim Hoang Nguyen; Oluyomi Abayomi Osobajo Purpose This paper examines the relationship between consumers’ perceptions of sustainability in the foodservice industry and willingness to pay, identifying customer satisfaction and loyalty as mediators. The purpose...

...Debarun Chakraborty Purpose This study remains focused on the evaluation of perceived value, satisfaction, attitude, trust, and habit as determinants impacting consumers' intention to continue using and advocating for online food delivery services. Thus, illuminating these constructs within...

...Roberto Tordoya-Espinoza; Aldo Alvarez-Risco; Victor Guevara-Zavaleta Purpose This study aims to investigate the impact of service quality and customer satisfaction on loyalty and repurchase intentions in this context. Design/methodology/approach The study employed a correlational and non...

...Larry Paul Pleshko; Norizan Mohd Kassim Purpose This paper explores the influence of age and gender on the relationship between customer satisfaction and loyalty. It models the loyalty process, examining why and how these demographic factors are critical. The study focuses on their impact within...

...Jihee Choi Purpose This study examines (1) the effects of values – specifically, hedonic and utilitarian – on perceptions of service quality and food quality and (2) how food quality and service quality are, respectively, associated with perceptions of food safety and customer dining satisfaction...

...-processed food products and, more precisely, what factors drive consumer satisfaction and purchase intention of these food products in one specific market – Spain-. Design/methodology/approach A model of consumer behaviour of ultra-processed food products is proposed and analysed through structural...

... that food allergies posed challenges for club managers regarding the increasing populations and types of food allergies, customers not communicating their food allergies and the issues relating to providing allergen-free foods in large banquets. Balancing safety and satisfaction is critically important due...

... Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Street food Consumer social responsibility Social marketing Sociocultural Attitude Satisfaction Consumption behaviour Street food serves to amalgamate traditional values and the authentic culture of its...

...Ishfaq Hussain Bhat; Shilpi Gupta; Shakir Hussain Parray; Dhiraj Sharma; Faizan Ali; Rais Ahmad Itoo Purpose This study delves into the complex realm of consumer behavior by exploring the impact of distinct shopping motives, encompassing status, value and gratification, on store satisfaction...

... demonstrate significant positive relationships between restaurant credibility, food quality, e-service quality, price, online food delivery applications, consumer e-satisfaction and e-loyalty. It reveals that consumers satisfied with OFDS may continue exhibiting e-loyalty intentions in a shared economy beyond...

... points to the need to study consumers' interactions with online communities and the role of social media content and customer satisfaction in such an environment. Design/methodology/approach This research collects data using a survey approach. The data were analysed using a partial least square...

...Wai Ming To; Vincent W.S. Leung Purpose Restaurant dining is an important part of people's live, and the restaurant industry is one of the largest industries in the hospitality sector. Thus, this study explores the effects of restaurant diningscape on customer satisfaction and word of mouth...

...Shafique Ur Rehman; Qingyu Zhang; Jan Kubalek; Manaf Al-Okaily Purpose The authors examined the impact of environmental concerns, knowledge of organic/novel food, food neophobia, food neophilia, health consciousness and social norms on satisfaction toward organic food leading to the intention...

..., and consumer trust formation. Design/methodology/approach Drawing on trust through social media usage and surface credibility, the authors have proposed a research model to investigate consumers satisfaction on food and beverage (F&B) products. Empirical support for the research model was provided...

... between solo dining motivations and customer satisfaction were investigated for consumers in Taiwan and the United States. Design/methodology/approach A survey was conducted among Taiwanese and American consumers; 628 valid questionnaires were retrieved. Structural equation modeling was performed...

...Mar Gómez-Rico; Arturo Molina-Collado; María Leticia Santos-Vijande; Anil Bilgihan Purpose This study aims to analyze the drivers of a creative food tourism experience (CFTE) and its effect on the tourists' perceived authenticity and satisfaction. Specifically, this study captures the importance...