...Ana Gonzales-Gutierrez; Aldo Alvarez-Risco; Iván Orrego-Ormeño Purpose This study aims to evaluate the effect of sensory marketing and service quality on satisfaction, loyalty and repurchase intentions in this context. Design/methodology/approach The study used a correlational, non...

... 09 12 2025 22 12 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Technology amenities Service quality Islamic values Customer satisfaction Customer loyalty Hotel performance Funding: This work was supported...

...Sunitiya Thuannadee; Panchalee Praneetpholkrang Purpose This study investigates how distinct dimensions of service quality influence consumer decision-making in the rapidly growing online food delivery (OFD) market, clarifying the pathways through which service attributes affect perceived value...

... customer perceptions of service quality in food trucks, which was validated in a previous study by Becerra (2020) using data collected in 2019. This measurement scale was adapted from the Retail Service Quality Scale (Dabholkar et al., 1996), Brazilian Standard ABNT NBR 16700 of the Brazilian...

...Mohammadsadegh Omidvar; Vahid Ghasemi; Moreno Frau Purpose This study aims to integrate the four-dimensional corporate social responsibility (economic, legal, ethical and philanthropic responsibility) with environmental responsibility. It also aims to measure how service quality and corporate...

... indicate that product quality, service quality and physical environment are crucial factors influencing customer satisfaction and shaping customer loyalty. However, it was found that brand image does not moderate the relationship between satisfaction and loyalty in fast-food consumption. Originality...

...Bohao Ma; Jessica Limierta; Chee-Chong Teo; Yiik Diew Wong Purpose The study proposes an evaluation model that allows quantitative characterization of the effects of service quality on consumer’s satisfaction for online food delivery (OFD) services in a nonlinear manner. As such, the authors...

..., food safety and service quality on consumer trust in the online food market, and provide theoretical suggestions for building trust in food businesses' consumers. Design/methodology/approach This study is based on an empirical investigation and uses partial least square structural equation modeling...

..., service quality, servicescape, social functions and soundscape. Diningscape positively influences customer satisfaction and word of mouth. Practical implications Social function is the dominant factor of diningscape while female customers are more sensitive towards food and drinks, service quality...

...Angelo Bonfanti; Chiara Rossato; Vania Vigolo; Alfonso Vargas-Sánchez Purpose Since the outbreak of the Covid-19 pandemic, many restaurants and catering businesses have introduced or improved online food ordering and delivery services (OFODSs). This study aims to identify service quality...

...Mario Mendocilla; Paloma Miravitlles Matamoros; Jorge Matute Purpose The purpose of this study is to empirically develop and validate a practical, consistent and specific scale to assess perceived service quality at the service encounter at quick-service restaurants (QSRs). Design/methodology...

...Neale J. Slack; Gurmeet Singh; Jazbeen Ali; Reshma Lata; Karishma Mudaliar; Yogita Swamy Purpose The purpose of this study is to investigate the effect of fast-food restaurant service quality (compound effect of food quality, physical environment quality and employee service quality) and its...

... factors have not been gained due attention. Against this backdrop, this study aims to investigate a moderated-mediation model to predict CCB through CSR, affective commitment and service quality. Design/methodology/approach The data were collected from 797 coffee café visitors between April–June 2019...

... collected via TripAdvisor with 68 tourists who visited the most popular three pastries shops namely, Him Heang, Ghee Hiang and Min Xiang Tai, which are later analysed using qualitative content analysis. Findings The findings revealed that tourists generally concerned about the service quality, value...

...Prameswari Purnamadewi Dhisasmito; Suresh Kumar Purpose The purpose of this study is to identify the drivers of loyalty model in the coffee shop industry in Indonesia based on service quality, store atmosphere and price fairness mediated by customer satisfaction. Design/methodology/approach...

...Scott Richardson; Mohammed Lefrid; Shiva Jahani; Matthew D. Munyon; S. Mostafa Rasoolimanesh Purpose The purpose of this paper is to examine the effect of the dining experience including food quality, service quality, convenience and ambiance on overall satisfaction and customers’ intention...

... and service quality has a significant impact on the tourist’s satisfaction. However, interpersonal interaction quality shows an insignificant influence on satisfaction. Moreover, satisfaction has a significant impact on loyalty while loyalty further shows a significant effect on tourist WOM. Overall...

...Quang Nguyen; Tahir M. Nisar; Dan Knox; Guru Prakash Prabhakar Purpose The purpose of this paper is to examine the impact of the five dimensions of service quality on customer satisfaction in the UK fast food market and to indicate which factors among the five dimensions have a main role...

...Hassan Bihamta; Sreenivasan Jayashree; Sajad Rezaei; Fevzi Okumus; Roya Rahimi Purpose The purpose of this paper is to investigate the impact of service quality (physical quality and staff behaviour) and brand equity (brand quality, brand awareness and brand image) on hotel restaurant food quality...

...Jinhyun Jun; Juhee Kang; Sunghyup Sean Hyun Purpose The purpose of this paper is to incorporate third-party certification to test a theoretical model that demonstrates the effects of third-party certification on perceived food quality, perceived service quality, and trust and the effects...