... Hypothesized model A flowchart shows how food biosafety, e-service, product quality, and brand image affect e-consumer and e-loyalty. The flowchart has four ovals stacked vertically on the left, labeled from top to bottom as follows: “Food Biosafety Measures,” “e-Service Quality,” “Product Quality...

... only E-service quality Product quality E-consumer satisfaction E-loyalty Technology acceptance model Theory of planned behaviour Online food delivery services have seen explosive growth in recent years, transforming how consumers access meals through the growing penetration...

...Monica Faraoni; Riccardo Rialti; Lamberto Zollo; Anna Claudia Pellicelli Purpose The purpose of this paper is to investigate the micro-linkages fostering consumers’ e-loyalty in grocery retailers B2C e-commerce context. Specifically, the authors focused on the neglected role of security, privacy...