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Keywords: e-loyalty
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Journal Articles
Enhancing consumer experience in food delivery through hybrid analytical models
Available to Purchase
Journal:
British Food Journal
British Food Journal (2025) 127 (12): 4873–4887.
Published: 26 September 2025
... Hypothesized model A flowchart shows how food biosafety, e-service, product quality, and brand image affect e-consumer and e-loyalty. The flowchart has four ovals stacked vertically on the left, labeled from top to bottom as follows: “Food Biosafety Measures,” “e-Service Quality,” “Product Quality...
Journal Articles
Operational excellence in online food delivery service: the role of food biosafety measures
Available to Purchase
Journal:
British Food Journal
British Food Journal (2024) 126 (12): 4485–4502.
Published: 22 October 2024
...' influence is only indirect and mediated by satisfaction. 06 05 2024 29 08 2024 03 10 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only E-service quality Product quality E-consumer satisfaction E-loyalty Technology acceptance...
Journal Articles
Exploring e-Loyalty Antecedents in B2C e-Commerce: Empirical results from Italian grocery retailers
Available to Purchase
Journal:
British Food Journal
British Food Journal (2019) 121 (2): 574–589.
Published: 28 November 2018
...Monica Faraoni; Riccardo Rialti; Lamberto Zollo; Anna Claudia Pellicelli Purpose The purpose of this paper is to investigate the micro-linkages fostering consumers’ e-loyalty in grocery retailers B2C e-commerce context. Specifically, the authors focused on the neglected role of security, privacy...
