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Issue
1 January - Volume 13, Issue 1-2, Pages 12 - 223
1 May - Volume 13, Issue 3, Pages 232 - 386
1 July - Volume 13, Issue 4, Pages 396 - 544
1 September - Volume 13, Issue 5, Pages 548 - 631
1 November - Volume 13, Issue 6, Pages 636 - 731
Volume 13, Issue 3
1 May 2006
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ISSN
1463-5771
EISSN
1758-4094
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Guest editorial
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Special Issue: Benchmarking in Services. Guest Editors: Jaideep G. Motwani, Victor E. Sower
Understanding the challenges of implementing best practices in hospitality and tourism SMEs
Li‐Jen Jessica Hwang
;
Andrew Lockwood
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Laboratory service evaluation: laboratory product model and the supply chain
G.M. Rynja
;
D.C. Moy
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for Laboratory service evaluation: laboratory product model and the supply chain
Success factors for achieving high service revenues in manufacturing companies
Heiko Gebauer
;
Thomas Friedli
;
Elgar Fleisch
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for Success factors for achieving high service revenues in manufacturing companies
A framework for information services: benchmarking for countries and companies
Sameer Prasad
;
Jasmine Tata
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for A framework for information services: benchmarking for countries and companies
The internal performance measures of bank lending: a value‐added approach
Lin Peter Wei‐Shong
;
Mei Albert Kuo‐Chung
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for The internal performance measures of bank lending: a value‐added approach
Benchmarking customer service on the internet: best practices from family businesses
Nancy M. Levenburg
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for Benchmarking customer service on the internet: best practices from family businesses
Integrating quality function deployment and benchmarking to achieve greater profitability
Ashok Kumar
;
Jiju Antony
;
Tej S. Dhakar
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for Integrating quality function deployment and benchmarking to achieve greater profitability
Profitability in professional sports and benchmarking: the case of NBA franchises
Mahmoud M. Nourayi
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for Profitability in professional sports and benchmarking: the case of NBA franchises
Identifying and studying “best‐performing” services
:
An application of DEA to long‐term care
Jo Ann M. Duffy
;
James A. Fitzsimmons
;
Nikhil Jain
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for Identifying and studying “best‐performing” services<span class="subtitle-colon">: </span><span class="subtitle">An application of DEA to long‐term care</span>
Guest editorial
Benchmarking in services
Jaideep G. Motwani
;
Victor E. Sower
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for Benchmarking in services
Latest
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Modelling enablers of sustainable and resilient supply chain due diligence: evidence from global operations
Environmental organizational awareness and sustainability benchmarking: the role of green supply chain practices and green human resource management
Configurations for building green intellectual capital: an integration of the TOE framework and resource orchestration theory
Corrigendum: Exploring barriers to blockchain technology adoption in global supply chains
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