Issues

Special Issue: Benchmarking in Services. Guest Editors: Jaideep G. Motwani, Victor E. Sower

Understanding the challenges of implementing best practices in hospitality and tourism SMEs

Li‐Jen Jessica Hwang; Andrew Lockwood
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Laboratory service evaluation: laboratory product model and the supply chain

G.M. Rynja; D.C. Moy
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Success factors for achieving high service revenues in manufacturing companies

Heiko Gebauer; Thomas Friedli; Elgar Fleisch
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A framework for information services: benchmarking for countries and companies

Sameer Prasad; Jasmine Tata
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The internal performance measures of bank lending: a value‐added approach

Lin Peter Wei‐Shong; Mei Albert Kuo‐Chung
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Benchmarking customer service on the internet: best practices from family businesses

Nancy M. Levenburg
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Integrating quality function deployment and benchmarking to achieve greater profitability

Ashok Kumar; Jiju Antony; Tej S. Dhakar
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Profitability in professional sports and benchmarking: the case of NBA franchises

Mahmoud M. Nourayi
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Identifying and studying “best‐performing” services: An application of DEA to long‐term care

Jo Ann M. Duffy; James A. Fitzsimmons; Nikhil Jain
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Guest editorial

Benchmarking in services

Jaideep G. Motwani; Victor E. Sower
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