Issues

Special Issue: Mobile customer relationship management. Guest Editor: Ragnar Schierholz

The role and impact of business process management in enterprise systems implementation

Abdullah S. Al‐Mudimigh
View articletitled, The role and impact of business process management in enterprise systems implementation
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Mobile technology in field customer service: Big improvements with small changes

Matti Rossi; Virpi Kristiina Tuunainen; Marju Pesonen
View articletitled, Mobile technology in field customer service<span class="subtitle-colon">: </span><span class="subtitle">Big improvements with small changes</span>
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Mobile customer relationship management: underlying issues and challenges

Jaakko Sinisalo; Jari Salo; Heikki Karjaluoto; Matti Leppäniemi
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SMS advertising, permission and the consumer: a study

Fatim Bamba; Stuart J. Barnes
View articletitled, SMS advertising, permission and the consumer: a study
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Internet vs mobile banking: comparing customer value perceptions

Tommi Laukkanen
View articletitled, Internet vs mobile banking: comparing customer value perceptions
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Contextual perceived value?: Investigating the role of contextual marketing for customer relationship management in a mobile commerce context

ThaeMin Lee; JongKun Jun
View articletitled, Contextual perceived value?<span class="subtitle-colon">: </span><span class="subtitle">Investigating the role of contextual marketing for customer relationship management in a mobile commerce context</span>
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Mobilizing customer relationship management: A journey from strategy to system design

Ragnar Schierholz; Lutz M. Kolbe; Walter Brenner
View articletitled, Mobilizing customer relationship management<span class="subtitle-colon">: </span><span class="subtitle">A journey from strategy to system design</span>
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Mobile customer relationship management: an exploratory analysis of Italian applications

Marta Valsecchi; Filippo Maria Renga; Andrea Rangone
View articletitled, Mobile customer relationship management: an exploratory analysis of Italian applications
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Emerald Literati Network

Awards for Excellence

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Guest editorial

Mobile customer relationship management: foundations, challenges and solutions

Ragnar Schierholz
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