Issues

Identification and quantification of influent factors in perceived quality of the e-service provided by a university

Liziane Silva Menezes; Miguel Afonso Sellitto; Tatiane Pereira Librelato; Miriam Borchardt; Giancarlo Medeiros Pereira
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The influence of directive explanations on users’ business process compliance performance

Frank Hadasch; Alexander Maedche; Shirley Gregor
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An empirical investigation of the antecedents of value co-creation in B2B IT services outsourcing

Chebiyyam Murthy; Sidhartha S. Padhi; Narain Gupta; Kanwal Kapil
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Business process management: a maturity assessment of Saudi Arabian organizations

Omar AlShathry
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Proposed re-conceptualization of IT business value benefits

Sonal Daulatkar; Purnima S. Sangle
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AHP framework to assist lean deployment in Abu Dhabi public healthcare delivery system

Matloub Hussain; Mohsin Malik; Hamda S. Al Neyadi
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Ownership relevance in aspect-oriented business process models

Julio Cesar Sampaio do Prado Leite; Flavia Maria Santoro; Claudia Cappelli; Thais Vasconcelos Batista; Fabiana Jack Nogueira Santos
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From local IT needs to global process transformation: Hilti’s customer service program

Jan vom Brocke; Theresa Schmiedel; Alexander Simons; Alexander M. Schmid; Martin Petry; Christoph Baeck
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An exploration on e-retailers’ home delivery – strategic elements and their prioritisation

Chengbo Wang; Zhaofang Mao; James O'Kane; Jun Wang
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Process improvement for professionalizing non-profit organizations: BPM approach

Carolina Resende Haddad; Diego Hernando Florez Ayala; Mauricio Uriona Maldonado; Fernando Antônio Forcellini; Álvaro Guillermo Rojas Lezana
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