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Purpose

The purpose of this paper is to outline practical approaches to the integration of learning into the workflow based on a pragmatic analysis of different organizational experiences and to look at the difference in efficiency and effectiveness when designing such approaches.

Design/methodology/approach

This is a viewpoint article based on interviews with practitioners.

Findings

Integrating learning into the workflow requires a well-resourced and focused approach which may seem counter-intuitive in twenty-first-century hyper connected organizations.

Originality/value

This viewpoint article brings together new information from practical application of established theories in workplace learning and development. It will be of use for all learning and development (L&D) practitioners seeking to preserve effectiveness while harnessing work-based approaches.

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