The rules of knowledge acquisition: designing the right employee training programme for your business

Article Type: Abstracts From: Development and Learning in Organizations, Volume 26, Issue 3

Zonca L.APICS – The Performance Advantage, 2012, Vol. 22 No. 1, Start page: 38, No of pages: 4

Reviews the extent to which employee education and training in a business must be strategic, cost-justified undertakings, where every proposed programme should be evaluated from the start with a thorough cost-benefit analysis. Distils the results of consulting and performing training at various multinational corporations to provide the key steps of a process aimed at designing the right employee training programme for a business, using the experience gained. Summarizes these steps which comprise: determining training needs; designing the training programme; designing the training environment;delivering the training, through learner-controlled instruction, experiential training, case studies, expectations regarding attendance, timing and schedules,and participation; and evaluating the training at four different levels of evaluation (reaction, learning, behaviour, results). Concludes that it is vital that employees begin using the knowledge and skills gained in the training session immediately since, if they do not, only a small portion of the experience is likely to be retained.ISSN: 1056-0017Article type:ViewpointReference: 41AE658

Keywords: Education and training, Employees, Organizations