Ensuring value for money in FM contract services

During 1994‐1995, work carried out by the author as Head of Unit for Facilities Management Research at Sheffield Hallam University has opened the way for the creation of a new approach to support service management and contracting that could potentially revolutionize the customers’ ability to ensure value for money from facilities management (FM) internal and outsourced contracts. Introduces the concepts of “living contracts” and “moving specification”, using FM in the UK National Health Service as an example. New management tools and methods based on the approach are currently being implemented in a number of contract situations with very positive early results. Describes some of the principles of the approach. Future work will aim to expose some of the early findings from the field data.