This article focuses on management training at Red Carnation Hotels, which won a Greater London accolade in the latest UK National Training Awards. Explains the reasons for the training, the form it takes and the benefits it has brought.
Draws on information provided by the company's training and development manager.
Demonstrates that the training has helped to slash employee turnover, improve employee morale, boost room occupancy and increase profitability in the highly competitive hospitality industry.
Reveals that the finely tuned training programmes have given managers the tools and resources to improve their own skills and, in a trickle‐down effect, to pass on these innovations.
Shows how smaller companies can use their size to their advantage.
