Empowerment breeds contentment at Happy Computers: Employees encouraged to trust their own judgment

In the first of two articles, describes the unusual HR practices that have brought success to UK computer‐training company Happy Computers.

Explains how the company has a no‐blame culture, trusting its people and giving them genuine freedom to do things the way they think is best, while providing a clear framework in which to operate.

Highlights the importance of experimentation to learning and innovation, and of giving people the information they need to take responsibility.

Outlines a refreshing approach to human‐resource management that many larger companies could learn from.

Advances the view that a degree is rarely a key requirement in any job outside of universities.