This paper aims to describe how Staffordshire Fire and Rescue Service, UK, has introduced a management and leadership programme that has driven positive change in the organization.
The paper details the reasons for the programme, how it was delivered and some of the results it has achieved.
The paper outlines the bespoke leadership‐development plan created by leadership and change‐management consultant SFL, which involves workshops to translate the core messages, followed by additional workshops for supervisory managers to develop their leadership skills in performance management, mentoring and coaching.
The paper shows that, despite an initial reluctance to change among members of Staffordshire's Fire and Rescue Service, the picture is overwhelmingly positive and the organization has gained Investor in People status.
The paper provides an example of successful leadership development in the public sector.
