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Purpose

– Describes the role of HR in creating an inclusive workplace.

Design/methodology/approach

– Explains how organizations can build an inclusive workplace that addresses the diverse needs of different employee groups.

Findings

– Shows that affirmative action is an important first step toward managing diversity, but successful management of diversity goes beyond merely complying with the letter of the law.

Practical implications

– Advances the view that scholarship programs for minority members, diversity scorecards, mentoring programs, language assistance, diversity councils and support from relevant stakeholders can go a long way in ensuring an inclusive work environment.

Social implications

– Argues that the effective management of diversity is a business and social imperative.

Originality/value

– Provides insights into how organizations can effectively manage workplace diversity.

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