The town where 5S applies (the effectiveness of the 5S workplace organization and quality management technique in the public services sector)

Article Type: Abstracts From: Human Resource Management International Digest, Volume 19, Issue 4

Brandt D.Industrial Engineer (USA), January 2011, Vol. 43 No 1, Start page: 52, No. of pages: 2

Reports the results of a project to determine the extent to which the 5S workplace organization and quality management technique, an approach that has been found to be extremely successful in the industrial setting, can be made to be equally effective in the public service setting. Describes how 5S was applied to the Department of Public Works in Collierville, Tennessee, to determine if the technique could show the same benefits as in factory conditions. Reveals that general productivity was seen to show immediate improvement after the application of 5S, largely determined through discussions with division supervisors and workers.ISSN: 1542-894XReference: 40AE796

Keywords: Quality management techniques, Public services,Local government services, Industrial engineering, USA, Case studies