Issues

Abstracts

Special report: HR technology

E. Frauenheim
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Boosting strategy with an online community

L. Gratton
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Sweetening the deal (reward and benefits)

G. Fuller
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Expanding the role of succession planning

R. Kleinsorge
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Leadership role models earn trust and profits

P. Harris
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The ins and outs of customer contact centers

A. Fox
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In the top set (HR-led transformation)

C. Churchard
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Lofty ideas (a radically different approach to recruitment in order to improve procurement at Portsmouth City Council)

R. Ellinor
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Battle-tested: how a decade of war has created … a new generation of elite business leaders

B. O'Keefe
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Electrical contractor makes the right connection: Health and safety training places company ahead of the curve

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In search of spiritual leadership: Making a connection with transcendence

Yochanan Altman
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Hazards‐materials training is blended to perfection: Fire Service College adopts a less theoretical approach

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Interview with Jonathan Passmore

Interview by Juliet Norton
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Hollister builds leadership skills across its global operations: Nine‐day program fosters single organizational culture

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HR delivers valuable strategy for Royal Mail's letters business: Evidence‐based approach has key business objectives at its core

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New‐look apprenticeships build crucial skills at BAM Nuttall: Scheme provides key route into the company

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Jedi masters are the model of maturity at Mongoose Media: High‐speed sales training defies the recession

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Kia kisses goodbye to bonuses: Strategy builds employee engagement at car manufacturer

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Mount Anvil hammers out great employee relations: Company among the best small firms to work for

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Training cuts accidents at Mears Group: Course pioneers link with British Safety Council

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The intangible costs of human‐resource outsourcing

Mandy Sim
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Is leadership doomed to fail?: The white‐knuckle ride to a better organizational culture

Stephen Archer
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Employment law outlook

Habits of a lifetime and the force of law

Mike Pitt
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Suggested reading

Learning and Development (5th ed.)

Rosemary Harrison
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The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do about It

Christine Pearson
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Leadership for Innovation: How to Organize Team Creativity and Harvest Ideas

John Adair
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