... Purpose – The purpose of this paper is to observe how telecommunication giant BT has used e-learning to prepare more than 6,000 information technology (IT) and technical staff over the past 2 years to support a move into new markets. Design/methodology/approach – Reveals how the company...

... at a company that has always been ahead of the curve in the area of learning technologies. © Emerald Group Publishing Limited 2013 Telecommunications Customer service Employees development Social networking Customer service management Customer services quality Social networking sites...

... to individuals and clarity on what not changing would mean for the business. They also needed help to break long‐held habits and so the change team had to evolve tactics and techniques to make cultural change happen. Organizational change Telecommunications Information technology application...

...Michael Pollitt Purpose This paper aims to describe an award‐winning training program at Fujitsu Telecommunications, which enabled the 55 employees at Fujitsu's Antrim plant in Northern Ireland to move from their traditional concentration on mending telecommunications equipment to repairing...

... and networks used by telecommunications giant BT has overhauled its working environment to facilitate global and agile working. Telecommunications Research and development Team working Globalization © Emerald Group Publishing Limited 2011 A pilot project was established after five months...

... Purpose Details how the O2 sales academy has helped to improve the skills of the UK mobile‐telecommunications company's sales force. Design/methodology/approach Explains the reasons for the setting up the academy, the form it takes and the results it has achieved...

... “Trident” program. Call centres Telecommunications Coaching Employee development Customer satisfaction BT Business Sales has developed a customer‐focused coaching culture through training provided to its call‐center managers, first‐line managers and call‐handling advisors. The “front door...

..., team building, relationship building, problem solving, time management and formulating business strategy.” Telecommunications Business development Training Quality awards © Emerald Group Publishing Limited 2010 “Business leaders and managers are better equipped to lead...

... Purpose The paper aims to describe the policies that helped business‐telecommunication specialist THUS plc to win the HR Team of the Year title at the HR Network (Scotland) awards, after 12 months in which the firm saw its headcount increase by 60 percent through organic growth, winning new...

... Purpose This article examines an organizational‐change initiative to improve collaboration, innovation and value creation at a global telecommunication firm. Design/methodology/approach This briefing is prepared by an independent writer who adds his own impartial comments...

... the course, training materials were rewritten to a new format and there was more collaboration and swapping of materials between business units. © Emerald Group Publishing Limited 2007 Training Trainers Retailing Telecommunications When people come into one of our stores, they expect...

... to make good choices about their benefits, and crucially, they will have more of an appreciation of the investment that O2 makes in them. © Emerald Group Publishing Limited 2007 Telecommunications Shares Pensions Employee relations As reward professionals it is all too easy...

...E. Frauenheim © Emerald Group Publishing Limited 2007 --> Human resource management Information systems Telecommunications United States of America Homegrown HR technology Frauenheim E.  Workforce Management (USA), 17 July 2006, Vol. 85 No. 13 Start page: 32...

... Purpose Reveals how telecommunications giant BT has created a stress‐management toolkit to help its 102,000 employees worldwide to review their own stress levels and take action to resolve any issues highlighted. Design/methodology/approach Describes how BT helps its employees...

...Brian Beal Purpose Analyses the effects on human‐resource management of the privatization of the Czech Republic's former state‐owned telecommunication monopoly, Cesky Telecom. Design/methodology/approach A review of an article based on a research that used a qualitative approach...

... recruitment Human resource management Project management Telecommunications When Carphone Warehouse needed a specialist hands‐on executive to ensure that customer services could deal with demand following the roll‐out of its free‐to‐talk service, it used interim management as a way to get...

... customer‐service desk receives. © Emerald Group Publishing Limited 2005 Employee development Telecommunications The days when the telephone line into your business or home was used simply to speak someone else who also had a telephone are long gone. The tasks we commonly perform using...