Employee relations training for managers

The previous two articles identified some of the critical factors behind employee relations problems and described a new approach developed by the EITB to increase managers' awareness of these factors. However, there are those who regard any ‘packaged’ approach as superficial and who would maintain that the only valid approach is through conducting their own analysis of their employee relations and developing entirely home‐grown remedies. This article, therefore, brings together some of the lessons learnt about the analysis of employee relations and the identification of managers' ER training needs during the two‐year study.