A framework for evaluating the effectiveness of technology‐assisted learning

The purpose of this paper is to provide a basis for the evaluation of educational and training programs in commerce and industry. Official statistics highlight the lack of training evaluations and point to a need for critical appraisal of training efforts. Evaluation is presented as a systematic process for investigating the merit and worth of education and training. A holistic approach that synthesises six key factors is outlined, with examples from technology‐assisted learning, management and staff training. This hexagonal evaluation model comprises: ethics, costs, coverage, objectives, effects and stakeholders.