Evaluation of workplace learning

Reports on an effort to implement good practices in learning evaluation. Reviews learning evaluation practices and gathers data using a dedicated software system. Demonstrates learning takes place within complex social systems populated by a multiplicity of factors that influence perceptions of learning and performance outcomes. Argues that technology enables cost‐effective evaluations to be implemented that encompass a broad spectrum of influencing variables and acknowledge the empowered status of the learner. Discusses the implications for evaluation methodologies and the role of trainers within organisations.