... employee satisfaction with a mystery shopping appraisal process. The results collected through the questionnaire can be used in at least two ways: to implement structural changes in the process and to determine and address training needs of three groups of employees. Originality/value Perceptions...

...Tien‐Chen Chien Purpose This study aims to focus on intercultural training for Taiwanese expatriates and assess the gap between intercultural training needs perceived by Taiwanese expatriates and the training provided by their companies. Design/methodology/approach This study...

... department and was “not involved with things that internal groups might choose to do as teams”. Training needs Corporate social responsibility Community relations Leadership development Management skills Team working Most people look benignly on businesses being involved in practical “live...

... is underpinned by a clear view of what the organisation's training needs are. Many businesses face the prospect of wasting valuable training budget because they do not know how to accurately identify what their internal needs are, and thus cannot design the most suitable training and enhancement programme...

...Jill Bowman; John P. Wilson Purpose This paper aims to investigate the experiences of managers who underwent a training needs analysis (TNA) within a large bus transport company. It compares their perceptions of the TNA process with two external groups of training managers and training...

... the training needs of appraisees need to be realistically identified and assessed is also explained. … the bonus scheme in four agencies failed to increase either the commitment of staff or the quality of their work … [they are] ineffective and discredited … almost all individuals in the national office...

... and skills and identify training needs – an academically very sound process based upon the author’s years of involvement in postgraduate academic work. The article focuses on how ACL has been used for the development of procurement staff, also shows how it can be applied in any functional area of a business...

... managers and employees for their shared responsibilities in the productive use of employee strengths. © MCB UP Limited 2002 Employee Selection Training needs Management attitudes Human resource management Motivation There is a growing awareness that investment in human resource...

... to the idea of a Training Needs Analysis. He claims that Cranfield works from a “clean sheet” and that they use shadowing and unstructured conversation, with focus groups and questionnaires and interviews as supporting elements. Again this struck me as an excellent approach – which obviously means I have used...

... 541080. © MCB UP Limited 2001 --> Performance appraisal Goals Strategic planning Training needs Overloaded performance appraisals failing Keywords: Performance appraisal, Goals, Strategic planning,Training needs Business success is directly related to employee performance...

... © MCB UP Limited 2000 --> Training agencies Working conditions Training needs Employee attitudes Attitude surveys How to retain and motivate call centre agents Keywords: Training agencies, Working conditions, Training needs,Employee attitudes, Attitude surveys...

... Learning ‐‐ How to Make your Training Creative, Flexible and Spontaneous . Gower , 1998 . £42.50 techniques Training needs Clients Corporate culture ...

... © MCB UP Limited 1999 --> Team building Training Training needs Combined approach to team development Keywords Team building, Training, Training needs AIM and Soma, two well established training and development businesses, have combined their energies and ideas...

... © MCB UP Limited 1999 --> Computer software Training needs Employees New training needs analysis tool Keywords Computer software, Training needs, Employees How adept are your employees at using computer software? Key Training’s new TNA2000 (training needs...

... © MCB UP Limited 1999 --> Training needs Computer-based-training Communications Computer-based training made easy Keywords Training needs, Computer-based-training, Communications Training and communication consultancy, Information Transfer, has launched a new...

...W. David Rees; Christine Porter Outlines key areas of the Government White Paper Fairness at Work. Identifies the training implications in the proposed changes in collective law and in the improvements in the individual rights of employees. Concludes that the most important training needs...

...Ronald J. Burke States that owing to a vast change in commercial activity, organizational strategy and global competition, the skills needs in the organization of the 1990s are quite different from those needed 20 years ago. In consequence, training needs have changed as well. Examines whether...

... development Job security Personal development plans Training needs Once upon a time the business world could offer workers a simple contract ‐ a secure job in exchange for steady work. Not any more. Things change too fast for employers to predict what they will want in a few years. They do know...

... and/or behavioural improvements but also as a means for modifying the course as future needs arise. Corporate planning Evaluation Human resource management Training Training management Training needs One of the most overlooked aspects in training is the evaluation phase. Often, the value of conducting...

... of individual preferences. Trainers can obtain these in advance of courses, and do their planning as a result. © MCB UP Limited 1994 Behavioural sciences Learning styles Trainers Training management Training needs Training techniques When I first read the article by Jim Caple and Paul...