Keywords: Trust
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Journal Articles
Journal Articles
Journal Articles
Journal Articles
Industrial and Commercial Training (2014) 46 (6): 302–306.
Published: 26 August 2014
.... you cannot not communicate; you cannot not influence; therefore; and make deliberate choices. Jonne Ceserani can be contacted at: jonne@powerandgrace.co.uk © Emerald Group Publishing Limited 2014 Leadership Innovation Creativity Trust Astonishingly this continues...
Journal Articles
Journal Articles
Journal Articles
Journal Articles
Industrial and Commercial Training (2009) 41 (7): 377–381.
Published: 02 October 2009
...Lynette Deutsch Purpose Having worked internationally with senior executives within organisations seeking to restore lost trust, Endaba commissioned independent research specialists, OnePoll, to undertake a study amongst UK employees to establish trust levels within UK plc. This paper aims...
Journal Articles
Industrial and Commercial Training (2008) 40 (4): 181–187.
Published: 13 June 2008
... Ethics Training Trust Leadership Presumption of innocence is a fundamental right in most civilized countries. In criminal trials, the burden of proof rests on the prosecution which is required to meet a threshold of reasonable doubt in the presentation of evidence. So indoctrinated are we...
Journal Articles
Industrial and Commercial Training (2007) 39 (1): 59–64.
Published: 06 February 2007
... from the company and encouraged them to bring their problems to work and she would get them what help they needed. She found out if they were taking steps to improve their English or other skills that could help them at work. They began to trust her and to open up. They also began to contribute...
Journal Articles
Industrial and Commercial Training (2005) 37 (7): 336–340.
Published: 01 December 2005
... to client‐centred counselling and to the influence of “Rogerian” thinking. Key characteristics of the coaching relationship such as rapport, trust, support and challenge are critically examined. Finally, the implications for coach training are set out. Findings The arguments presented here...
Journal Articles
Industrial and Commercial Training (2005) 37 (5): 244–251.
Published: 01 August 2005
... the resources, and working with and trusting people to achieve it. Design/methodology/approach The outcome of literature research, organisational consultations, and a recognition of how the compartmentalisation of activities can blur the forward vision. Findings Marketplace activities...
Journal Articles
Industrial and Commercial Training (1999) 31 (1): 24–29.
Published: 01 February 1999
... questions; reposition the salesperson ‐ remove physical barriers. To understand what constitutes a successful introduction, we also need to know what the goals or objectives of the introduction stage are and how they can be achieved. A successful introduction should enhance trust and establish a fair...
Journal Articles
Industrial and Commercial Training (1998) 30 (7): 255–262.
Published: 01 December 1998
... the buyer and the seller. The literature search focused on the discovery of clear cut steps or actions that a salesperson should take during the first few minutes of the sales meeting. Although very little is written about that, many journal and magazine articles stress that the establishment of trust...
Journal Articles
Industrial and Commercial Training (1997) 29 (2): 41–48.
Published: 01 April 1997
... an environment of mutual trust and openness. A significant factor in this is the sharing of information. Attempts to assess learning organization characteristics in an engineering company using a specially developed questionnaire. Presents findings using eight conceptual groups. The company could not claim...

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