Issues

Notes from the editor

Jinlin Zhao
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Industry leader interview: Jerry Montgomery

Jinlin Zhao
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Happy feelings: examining music in the service environment

Elyria Angela Kemp; Kim Williams; Dong-Jun Min; Han Chen
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Service gap in hotel website load performance

Betsy Stringam; John Gerdes
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Research on the principal factors and indicators of urban MICE competitiveness from the perspective of supply: An empirical analysis of 17 CMCA member cities

Jianbin Chen; Danlin Chen
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A recommended closed-loop assessment of learning outcomes process for hospitality programs: The experience of two programs, Part 1

Allen Z. Reich; Galen R. Collins; Agnes L. DeFranco; Suzanne L. Pieper
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A recommended closed-loop assessment of learning outcomes process for hospitality programs: The experience of two programs, Part 2

Allen Z. Reich; Galen R. Collins; Agnes L. DeFranco; Suzanne L. Pieper
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