Issues

Comparing the antecedents of manager’s and employee’s job satisfaction in the housekeeping department

Yunxuan Carrie Zhang; Dina M.V. Zemke; Amanda Belarmino; Cass Shum
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Dissatisfaction and service failures in luxury consumption: a systematic review

Swapan Deep Arora
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Cultivating sustainability savvy: the role of soft skills in shaping sustainable practices

Sydney Pons; Jalayer Khalilzadeh; Melvin R. Weber; Ruth Annette Smith
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Navigating the academic Labyrinth: describing the landscape of women faculty in hospitality higher education

Kelly A. Way; Clarissa Mason; M.E. Betsy Garrison
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Navigating the AI horizon in hospitality: a novel classification and future research agenda

Tianyu Pan; Rachel J.C. Fu
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Second-chance employment as a “win-win-win”: an innovative stakeholder approach for hospitality practitioners

Sydney Pons; Donna Quadri-Felitti; Phillip M. Jolly; Michael J. Tews
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To lead or not to lead? A cultural examination of leadership in independent hotels

Alireza Nazarian; Ehsan Zaeri; Pantea Foroudi; Amirreza Afrouzi; Peter Atkinson
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Anchoring decisions: the role of decoy pricing in consumer choices

Milos Bujisic; Vanja Bujisic; Haragopal Parsa; Anil Bilgihan; Keyin Li
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Online customer-to-customer (C2C) incivility: impacts of managerial responses in digital customer service settings

Wei Wei
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Web-sights of websites: capturing the essence of cross-cultural competence and diversity awareness in Greek tourism portals

Maria Matiatou; Ilias Kapareliotis; Athanassios Patsiotis
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