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The impact of salesperson transformational leadership behavior on customer relationship marketing behavior: A study of the Sri Lankan corporate banking sector

J.A.S.K. Jayakody; W.M.A. Sanjeewani
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Correlates of customer loyalty to their bank: a case study in Nigeria

Benjamin Osayawe Ehigie
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Customers' perception of electronic service delivery in the UK retail banking sector

Essam E. Ibrahim; Matthew Joseph; Kevin I.N. Ibeh
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Consumer attributes and the UK market for private medical insurance

Andrew J. Taylor; Damian R. Ward
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Emerald Literati Network

2006 Awards for Excellence

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