Issues

Including the customer in efficiency analysis: Evidence of a hybrid relational‐transactional approach

Joseph Coughlan; Estelle Shale; Robert Dyson
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Purchase availability and involvement antecedents among financial products

Yael Steinhart; David Mazursky
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Debit and credit card usage and satisfaction: Who uses which and why – evidence from Austria

Thomas Foscht; Cesar Maloles, III; Bernhard Swoboda; Swee‐Lim Chia
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Explaining customer satisfaction with complaint handling

Concepción Varela‐Neira; Rodolfo Vázquez‐Casielles; Víctor Iglesias
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Guest editorial

Special issue on insurance

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