Issues

Editorial

Kent Eriksson; Hooman Estelami
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Customers’ emotional reactions in the banking industry

Veljko Marinkovic; Vladimir Obradovic
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Serving the poor: captive market CSR and repurchase intention

Saju Jose; Nilesh Khare; F. Robert Buchanan
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Spatial analysis of the distribution and determinants of bank branch presence in Ghana

David Ansong; Gina Chowa; Bernice Korkor Adjabeng
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The profile of unethical insurance customers: a European perspective

Ali Dehghanpour; Zeinab Rezvani
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Modelling roles of commitment on rapport and satisfaction

Johra Kayeser Fatima; Mohammed Abdur Razzaque; Rita Di Mascio
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Examining intellectual capital and competitive advantage relationship: Role of innovation and organizational learning

Hardeep Chahal; Purnima Bakshi
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Customer satisfaction and loyalty in the United Arab Emirates banking industry

Hameedah Sayani
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An evaluation of an integrated perspective of perceived service quality for retail banking services in India

Sanjiv Mittal; Rajat Gera; Dharminder Kumar Batra
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The impact of insurance coverage on consumer utilization of health services: An exploratory study

Genevieve Elizabeth O'Connor
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Selection of appropriate electronic banking channel alternative: Critical analysis using analytical hierarchy process

Vaibhav Mishra; Vrijendra Singh
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