Issues

Special Issue: New Product Development and Innovation in Financial Services. Guest Editor: Mohammad G. Nejad

Guest editorial

Mohammad G. Nejad
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Patterns of new service development processes in banking

Andrey Martovoy; Anne-Laure Mention
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Financial institutions using social media – do consumers perceive value?

Paula Dootson; Amanda Beatson; Judy Drennan
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Stakeholders' expectations of mobile payment in retail: lessons from Sweden

Tatjana Apanasevic; Jan Markendahl; Niklas Arvidsson
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Mobile claim management adoption in emerging insurance markets: An exploratory study in Thailand

Chupun Gowanit; Natcha Thawesaengskulthai; Peraphon Sophatsathit; Thitivadee Chaiyawat
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The impact of communication channels on mobile banking adoption

Huong Thi Thanh Tran; James Corner
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