Issues

Special Issue: Creating Customer Value in Insurance Markets. Guest Editors: Peter Maas, Ilaria Dalla Pozza, Matthias Ruefenacht

Guest editorial

Peter Maas; Matthias Ruefenacht
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When customers are willing to disclose information in the insurance industry: A multi-group analysis comparing ten countries

Philipp Hendrik Steiner; Peter Maas
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The role of satisfaction and loyalty for insurers

Matthias Ruefenacht
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Multichannel segmentation in the after-sales stage in the insurance industry

Ilaria Dalla Pozza; Ana Brochado; Lionel Texier; Dorra Najar
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Consumer empowerment in insurance: Effects on performance risk perceptions in decision making

Pascal Buehler; Peter Maas
View articletitled, Consumer empowerment in insurance<span class="subtitle-colon">: </span><span class="subtitle">Effects on performance risk perceptions in decision making</span>
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What policyholder and contract features determine the evolution of non-life insurance customer relationships?: A case study analysis

Yves Staudt; Joël Wagner
View articletitled, What policyholder and contract features determine the evolution of non-life insurance customer relationships?<span class="subtitle-colon">: </span><span class="subtitle">A case study analysis</span>
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Forecasting the next likely purchase events of insurance customers: A case study on the value of data-rich multichannel environments

Stefan Mau; Irena Pletikosa; Joël Wagner
View articletitled, Forecasting the next likely purchase events of insurance customers<span class="subtitle-colon">: </span><span class="subtitle">A case study on the value of data-rich multichannel environments</span>
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Using artificial intelligence to create value in insurance

Mikko Riikkinen; Hannu Saarijärvi; Peter Sarlin; Ilkka Lähteenmäki
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